24/7 Global Answer has a team of virtual receptionists and assistants that can help you grow your business, by managing your phone calls, emails, live chat, social media messages and more.
We are an America Australian owned company, with our team located in the Philippines, staffed by dedicated professionals with excellent English and western culture experience ensuring your business, your customers receive the highest quality of service around the clock, every day of the year.
Each of our team members has years of experience in the call centre and business process outsourcing industries, that care and support all our client’s customers.
We have extensive experience in the following industries: Trade Services (Locksmith, Electricians, Plumbers, Landscapers), Travel, Regional Airlines, Accommodation, Event Management, Real Estate and Transportation.
Our HR team maintain a talent pool of staff so that we can quickly grow to our client’s needs, whether it be a simple answering service or a full team of dedicated staff, we are geared accordingly to ensure fast onboarding.
Where are your staff located?
How secure is our business and confidential customer information?
How fluent are you staff in the English language?
Will I have direct access to the team or an account manager?
What happens if you have an electricity or telecommunications outage?
How do your staff know when a call is coming from us, and when do they have access to our systems?
How familiar are your staff with the United States and Canada?