Did you know that as high as 83% of consumers need some type of support when they are making an online transaction? This is why people prefer buying from websites that have live chat!
Enter 24/7 Global Answer - engaging with your website inquiries around the clock
How can you help me with my Live Chat?
Imagine hiring a person to engage with your website inquiries 24/7?
24/7/365 Full Coverage
We have full responsive coverage available for all days and hours of the week year-round. Peace of mind that inquiries from your website are always answered.
High Staff Retention
All of our staff are employed adhering to Philippine Labor Law and get medical insurance, which attracts and retains top quality staff, which in turn means a consistent high level of service for you and your customers.
Improve all Advertising ROI
Most site visits happen during off business hours - We engage your customer and get results - making all your traffic more valuable.
Notifications & Reporting
We offer reports for chat logs, transcripts, performance and more to have the information your company needs.
Facebook Messenger
Seamless integration into Facebook Messenger helps keep your business on top of questions from your Facebook activity.
Robust Chat Technology
We customise rules to operate with what works with your analytics to fully maximise engagement with your customers.
Increased Conversions
Our chat engagement increases conversions by capitalizing on each visit to site, mobile or application.
Fully Customized
We can have our technology with your brand, look, feel, and most importantly the need to keep consistent with your business.
Got your attention? Welcome to Live Chat by 24/7 Global Answer!
Hire a team, not just a receptionist (at a fraction of the cost)
24/7 Global Answer’s live chat services can help you maximize profit through minimizing your payroll expenses and automate your important customer engagement activities.
The 24/7 Global Answer Chat Team will:
Be there for your customers 24/7/365
Take messages from your website inquiries and escalate them to you if needed.
Collecting website visitor information and leads
Answer all the standard questions about your business that a receptionist would be expected to know.
Schedule appointments and add them to your calendar
Take orders or dispatch jobs and safely assist customers with credit card transactions
Keep your customers happy by providing fast, yet courteous support
Stay in touch proactively for any holiday or disaster recovery coverage needs
How does it work?
1
Consultation
2
On-Boarding
3
Go Live
4
Tracking & Usage
5
Customer Support
We sit down with you and scope out your needs. We then give a custom program for your business
One of our Account Managers will set you up and ensure that our systems are configured and training is delivered, so that our team are ready to take your calls
Our team will begin interacting with your customers via chat, and collecting lead information.
You will receive your messages via Email.
At the end of each month or as agreed you will receive a detailed report of your usage.
Our Account Managers are on hand 24/7 to ensure your service is running as smoothly as possible.
Because The World Runs 24/7
+1 (855) 959 4555 US
+61 2 7501 1000 AU
+44 20 3973 9200 UK
United States HQ:
154 Terry Drive, Smithtown, NY 11787
