Did you know that 80% of callers that are directed to voicemail, do not leave a message? Could you imagine if that caller was a potential lifetime customer? With statistics like that, no small or medium business can afford to be sending calls to voicemail!
Enter 24/7 Global Answer – Keeping your phones answered!
We have full responsive coverage available for all days and hours of the week year-round. Peace of mind that your customer enquiries are always answered.
All of our staff are employed adhering to Philippine Labor Law and get medical insurance, which attracts and retains top quality staff, which in turn means a consistent high level of service for you and your customers.
We are an extension of your company, either supportive, lead qualification or relaying calls - your business is our business.
Our agents are US trained, and based in the Philippines. Each agent goes through training to ensure optimal performance.
We offer patching (call transfer), messaging by email, text and custom routing to specific members of your team the way you need it.
Robust reports for call logs, usage, call times, and more to have the information your company needs.
We have layered redundancies to make sure your call is answered, how you want, with no downtime or missed messages.
We can have our technology with your brand, look, feel, and most importantly the need to keep consistent with your business.
Got your attention? Welcome to Live Reception by 24/7 Global Answer
Be there for your customers 24/7/365
Take messages from your website inquiries and escalate them to you if needed.
Collecting website visitor information and leads
Answer all the standard questions about your business that a receptionist would be expected to know.
Schedule appointments and add them to your calendar
Take orders or dispatch jobs and safely assist customers with credit card transactions
Keep your customers happy by providing fast, yet courteous support
Stay in touch proactively for any holiday or disaster recovery coverage needs
We sit down with you and scope out your needs. We then provide a customized program for your business
One of our Account Managers will set you up and ensure that our systems are configured and training is delivered, so that our team are ready to take your calls
Our team will begin taking your calls, chats, emails or social media messages.
You will receive your messages via SMS or Email, and calls transferred to you. At the end of each month or as agreed you will receive a detailed report of your usage.
Our Account Managers are on hand 24/7 to ensure your service is running as smoothly as possible.