About Us
Your partner in achieving better outcomes, experience and growth!
Why 24/7 Global Answer?
FirstPoint Connect is more than just a communication solution provider. We are your partner in achieving better client outcomes, enhancing customer experiences, and growing your business
Dedicated to Customer Service
24/7's Group of Businesses is in the business of sales and customer service, your customer comes first! Our team understands the unique needs and challenges of different sectors and is trained to provide accurate, empathetic, and timely responses to all inquiries.
Supporting Your Growth
Our services enable you to focus on what you do best - delivering high-quality services. With us taking care of your communications, you can concentrate on growing your business and improving client outcomes.
Customer Satisfaction
We prioritize customer satisfaction. Our proactive technology provides not only active client support, helps you achieve your business goals, reducing abandonment, improving conversions, and driving customer satisfaction.
24/7 Availability
24/7 has operated around-the-clock since its inception, to keep your business available to your customers. With our 24/7/365 full coverage, you never miss an opportunity to engage with a potential client.
High Conversion Rates
Our specialized technology and approach have a proven track record of increasing conversion rates. We bridge the gap between browsing and booking, transforming callers and website visitors into potential clients.
Compliance and Security
We understand the importance of data privacy and security. Our solutions are fully compliant with HIPAA and PCI standards, ensuring peace of mind for both providers and clients.
Our Leadership Team
Bryce Walshe
Chief Executive
Based in Australia & Asia
Bryce started in the outsourcing business by outsourcing for his accommodation business (think Airbnb before Airbnb).
Realising he wasn't the only business that needed 24/7 answering, customer service, bookkeeping, social media and the list grows. Bryce spends his time between the different countries we operate in.
Christian Marcello
President
Based in New York, USA
Christian has been working in businesses for decades and knows where to save money to make money.
He brings his business acumen to the table for all his clients with a style that gets down to business. He is results driven and has your success in mind.
Karl Fernandez
Director of Operations
Based in Cebu, PH
Karl has been within the BPO Outsourcing industry for more than 13 years climbing the ranks throughout his career, and having been at every level from agent to director.
He keeps our voice and chat teams running effectively by streamlining operations and budgets and implementing new ideas.
Jhona Jansol
Client Success Manager
Based in Mindoro, PH
Jhona has worked her way through the ranks with 24/7 starting in 2020, to move into her current role of looking after our client base.
Having started as a Global Service Specialist, then a Shift Lead, over to Quality Assurance, she understands every aspect of the 24/7 business and how it interacts, and relates to our clients.
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